Senior IT professional specializing in enterprise infrastructure, cloud identity, and digital transformation within large-scale education environments.
Current Mandate
Senior IT Technician
2025 — PRESENT
Advanced technical support for shared IT infrastructure across multiple school sites.
Direct oversight of ticketing workflows, task distribution, and technical escalations.
Configuration and maintenance of servers, storage, VoIP, and biometrics.
Collaborating with Network Managers on core digital service upgrades and integrations.
Ensuring rigid compliance with safeguarding and data protection policies.
Core Expertise
Microsoft Intune
Azure / Entra ID
Active Directory
Microsoft 365
PowerShell
PaperCut
Virtualization
VoIP Systems
Experience
IT Specialist (Apprenticeship)
2024 — 2025
Successfully delivered technical support across a busy multi-school environment during a foundational growth period.
Deployed devices using Microsoft Intune, Autopilot, and Dynamic Groups.
Managed identity workflows across Cloud Sync and Entra ID.
Facilitated large-scale migration from Google Workspace to Microsoft 365.
Maintained hardware lifecycles and classroom AV technology.
Managing Director
2025 — PRESENT
Leading strategic operations and business growth within the RDA Group, balancing technical excellence with executive leadership.